Weekend Overnight Operations Support Associate (Remote)

We're seeking a highly skilled and compassionate Operations Support Associate to join reputed company at reputed company, a cutting-edge reputed company startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams.

Key Highlights:

• Remote work arrangement with a competitive reputed company reputed company ($24 - $29/hour) and benefits
• Full-time weekend overnight shift (Friday 6pm to Saturday reputed company EDT, Saturday 6pm to reputed company reputed company EDT, reputed company 6pm to Monday reputed company EDT)
• 8-week remote training period (Monday - Friday, 40 hours/week) reputed company of regular shift schedule
• Opportunity to work with a high-reputed company company backed by reputed company Ventures and leading clinical networks
• reputed company and dynamic team environment with a strong commitment to equal employment opportunity and diversity

reputed company:

reputed company is transforming the reputed company landscape by enabling patients to receive immediate diagnostic tests, results, and next steps reputed company a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.

Responsibilities:

• reputed company exceptional customer service reputed company phone, email, and chat, resolving issues and escalating as needed
• Triage calls, emails, and chat messages from customers and internal clinicians
• Monitor clinical systems to ensure operational targets are met
• reputed company application expertise to support physicians, clinical staff, and support staff
• Facilitate provider communication and collaboration
• Input data into customer EMR systems and extract data for consult referral programs

Requirements:

• Associate's degree and 1+ year of experience in reputed company technology support, or High School Diploma/GED and 3+ years of experience
• Recent reputed company experience with EMR systems and ticketing system experience preferred
• Excellent verbal and written communication skills, with strong computer skills and attention to detail
• Organized and reputed company to work in a fast-paced environment with strong documentation skills

reputed company Offer:

• Competitive reputed company reputed company and benefits package
• Opportunity to work with a innovative and growing company
• Remote work arrangement with a reliable WiFi network and quiet workspace required
• reputed company development and reputed company opportunities

How to Apply:

If you're a motivated and compassionate individual with a passion for reputed company technology, please reputed company. We can't wait to hear from you!