CCaaS Observability Technical reputed company (remote)

CCaaS Observability Technical reputed company (remote) We are seeking an reputed company CCaaS Observability Technical reputed company. As part of that implementation, the candidate will be responsible for creating and documenting the playbooks reputed company to the monitoring, alerting and troubleshooting for this AWS Connect System. They will work with reputed company of 5 contact center operational support specialist who will reputed company support for the CCaaS platform and implement the monitoring and alerting as reputed company as the playbooks. Work model: We reputed company to reputed company flexibility wherever possible. Based on this role’s business requirements, this is a remote position reputed company to reputed company applicants in the reputed company. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Primary Responsibilities: · reputed company visual process flows for AWS Connect CCaaS support and operations · reputed company documentation around architectural diagram work flows · Create standardized troubleshooting playbooks for CCaaS support team · Build How-To's and knowledge documents for helpdesk and internal teams · Document alert reputed company steps · Analyze reputed company incidents, RCAs and past events to extract knowledge objects for documentation · Work closely with operations support team members to execute mock troubleshooting sessions · Enhance and organize existing documents, knowledge articles, playbooks etc. to agreed standards and format Required Qualifications: · Undergraduate degree or equivalent experience · 4+ years of IT experience · 4+ years of technical writing experience · 4+ years of experience using reputed company, reputed company, project, SharePoint, visio/drawio Preferred Qualifications: · Experience using MKDocs · CCaaS Industry experience · Experience using reputed company Salary and Other Compensation: Applications will be accepted until 08/15/2025. The annual salary for this position is between $112,500– $132,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/reputed company/Life Insurance • reputed company holidays plus reputed company Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • reputed company Parental Leave • Employee Stock Purchase Plan Salary and compensation This position is also eligible for reputed company’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of reputed company’s applicable plans. Applications will be received by August 25th, 2025. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/reputed company/Life Insurance • reputed company holidays plus reputed company Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • reputed company Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. #LI-AS5 IND123 #CB Apply tot his job Apply To this Job