Patient Access / Customer Service

About the position Responsibilities • Promote a positive patient and family experience and maintain the image of Emory Healthcare. • Monitor access issues with provider schedules that affect patient satisfaction and communicate these issues to the team leader. • Accurately verify patient demographics and insurance coverage. • Perform general scheduling, registration, messaging, and customer service duties. • Answer phones efficiently, providing timely and courteous access to the system. • Proactively monitor and respond to communication requests on work queues. • Effectively use resources to provide the right response to callers with quick thinking and a calm manner. Requirements • High School diploma or equivalent preferred. • Twelve (12) months experience in a high volume customer service call center or contact center environment is required. • Must maintain quality scores of 85% or above. • Schedule adherence within established guidelines is necessary. • Complete training exams with a passing score. • Proficient in a minimum of 8 sections/skills and all registration aspects. • Ability to navigate multiple applications and possess strong computer, writing, and customer service skills. Benefits • Work from home opportunity • Incentive of $3,000 annually based on performance • Up to 15% increase in base pay for advancement • Promotion opportunities available after 6 months • Employee Referral Bonus up to $500 per person Apply tot his job Apply To this Job