Student Experience Specialist (Remote)

About the position Responsibilities • Maintain high levels of student satisfaction • Maintain accurate documentation of all interactions within Salesforce • Field a high number of calls for quick resolution or next level transfer to appropriate departments • Utilize strategic thinking to ensure prompt resolution of issues • Respond to student requests in a timely manner • Meet or exceed assigned performance metrics • Utilize and navigate internal systems to answer student inquiries • Manage a successful pipeline of prospective and current students to the right department using Salesforce. Requirements • Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint) • Professional communication skills • Minimum 2 years of Call Center Customer Support experience in a high-volume environment • Experience with CRM software required (Salesforce preferred) • At least one year of experience in a customer support role • Ability to understand the needs and challenges faced by student learners • Ability to communicate effectively through multiple channels and across departments in both written and oral forms • Strong interpersonal, problem solving, and customer service skills • Genuine desire to help students start and continue their education • Ability to work independently with a sense of urgency and set goals • Ability to adapt to working with individuals of various backgrounds • Ability to work in an ambiguous environment while remaining solution-focused • Ability to identify student needs and direct accordingly • Ability to learn relevant changes and stay current with information. Apply tot his job Apply To this Job