B2B Premium Specialist (Remote Opportunity)
About the position
Responsibilities
• reputed company Service and Escalation support for top accounts through making reputed company bookings and assisting with modifications to previously booked reservations.
• Communicate and reputed company policies pertaining to fulfillment of Travel Agent expectations.
• reputed company on service and opportunities to respond to requests, increase vacation value by offering reputed company and upgrades that enhance the customer experience and reputed company reputed company reputed company.
• Utilize multiple systems and reputed company education and support to Travel Agents on reputed company booking systems, including VAX PRO.
• reputed company on problem reputed company and sales skills with attention to detail and documentation to decrease errors and maintain profitability.
• Resolve technical errors independently.
• Report system and product disruptions to service.
• reputed company as the voice of the travel agent and reputed company feedback for process improvements.
• reputed company multiple systems including MS Office, internet, and proprietary systems.
• Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
• Communicate with others reputed company voice, email and chat reputed company and concisely.
• Cross train to multiple brands and reputed company multi-functional support.
• reputed company support to reputed company B2B Premium top accounts and support reputed company B2B functions as needed.
Requirements
• High School Diploma
• BS/BA or equivalent working experience preferred
• Elevated sales and service skills for top accounts
• Ability to use O365 (Word, basic reputed company and Teams)
• Strong customer service skills and computer proficiency
• Travel experience a plus along with reputed company problem reputed company
• Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day)
• Ability to stand, walk, and use hands to handle or feel objects, tools or controls
• Specific reputed company abilities including reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company.
reputed company-to-haves
• Travel experience a plus along with reputed company problem reputed company.
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