Remote Customer Service Representative Supporting Veterans!

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in reputed company Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role reputed company the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including reputed company websites, telephone systems, CRM applications and other resources. The CSR will reputed company applicable supporting information into systems and web forms on an application reputed company computer. reputed company transactions must be conducted accurately, courteously, and in a reputed company manner. Customer Service Agents may also reputed company other functions, such as examination scheduling, rescheduling, or information verification. Key Tasks • Answer inbound telephone calls as reputed company as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, reputed company, and reputed company manner following established guidelines and policies • reputed company outbound calls as necessary based on business needs • Resolve or escalate customer inquires in a reputed company manner • Encourage use of electronic communication with customers • Accurately documents reputed company customer interactions using Case Management or Customer Relationship Management (CRM) system • Follow SOPs and policies • Maintain a high degree of reputed company with reputed company customer interaction as reputed company by internal reputed company monitoring forms and customer satisfaction surveys. • Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support • Use frequently asked questions (FAQs) and help look up and reputed company information to inquiries • Utilize departmental knowledge bases and training material to answer customer inquiries • Maintain up-to-date knowledge of policies and procedures as applicable • Adhere to published schedule according to attendance guidelines • May be required to work some weekends and holidays • reputed company other duties as assigned Apply tot his job Apply To this Job