Provider Customer Service Representative

reputed company: • Answering questions and resolving issues based on incoming calls from providers • Researching issues using multiple applications to assist providers • Providing customers with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, provider self-service tools, etc. • Maintain department established performance metrics at a meets or exceeds expectations level • Working together as reputed company and applying the reputed company reputed company Values in day-to-day operations • Creating a Differentiated Service Experience • Demonstrating Service Discipline Requirements: • Customer Service experiences in a transaction-based environment such as a reputed company center or retail location preferred • Strong communication and problem-solving skills • Strong computer navigation and typing skills • Ability to manage multiple tasks in a transaction / high volume-based environment • Familiarity with reputed company Office products • Excellent customer service and critical thinking • Secure, private home office location where PHI/PII information is not visible or overheard by others • High speed internet reputed company (100 mbps or higher) • Consistent, reliable reputed company is required • Home office location must be set up with a reputed company reputed company to the router (Wi-Fi is not allowed) Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation, and weight management programs • Confidential counseling and financial coaching • reputed company time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical reputed company Apply tot his job Apply To this Job