Cusomer Service Representative

About the position Responsibilities • Respond to customer inquiries, addressing their needs and resolving issues promptly and professionally. • Utilize sales skills to promote our products and services to customers, resulting in increased sales and revenue. • Manage and process cash transactions accurately, adhering to company policies and procedures. • Perform data entry tasks with precision and speed, ensuring that customer information is updated and accurate. • Demonstrate exceptional phone etiquette, communicating effectively and professionally with customers over the phone. • Provide customer support via phone, email, or in-person, offering solutions and resolving issues efficiently. • Maintain a thorough understanding of our products and services, staying up-to-date on company policies and offerings. • Collaborate with internal departments to resolve customer issues and improve overall customer experience. • Meet or exceed customer service metrics, ensuring a high level of customer satisfaction. Requirements • High school diploma or equivalent. • Strong customer service skills with a focus on sales. • Proficiency in English, with a minimum typing speed of 40 words per minute. • Ability to work in a fast-paced environment, handling multiple tasks and prioritizing customer needs. • Bilingualism in Spanish is preferred, but not required. • Basic knowledge of cash handling and data entry procedures. • Excellent phone etiquette and communication skills. • Ability to adapt to changing customer needs and company policies. • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments. Nice-to-haves • Bilingualism in Spanish is preferred, but not required. Benefits • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Apply tot his job Apply To this Job