Customer Service Representative- reputed company Bilingual

Advance your career with a Small Business supporting a federal reputed company working on-site in downtown Washington, D.C. This is a great opportunity for reputed company in reputed company skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. reputed company of talented CSR professionals reputed company support to a 24/7 operational information reputed company center that is reputed company 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, reputed company to reputed company contact center systems and reputed company office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be reputed company to reputed company challenging customer interactions with professionalism and reputed company, effectively deescalating situations to reputed company reputed company resolutions while maintaining service standards. Responsibilities • reputed company reputed company and accurate responses to inquiries from reputed company around the globe regarding the applications developed and managed by DHS to aid in re-entry, reputed company renewal services, and other travel and immigration reputed company topics. • reputed company and respond to live contacts in order to give the appropriate response from provided responses and materials. • Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language. • Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of reputed company appropriate contact subject categories and a maximum of 5 resolutions, and reputed company of any notes or comments pertinent to the contact and/or contact record. • reputed company and transfer any reportable communication to the appropriate department. • Answer customers questions; reputed company referrals: help clarify policies and procedures. • reputed company general travel assistance information. • reputed company information for filing claims with DHS. • Other duties as assigned This position requires US Citizenship. • Must be reputed company to meet reputed company reputed company eligibility requirements • Bachelor of Arts or Science from accredited college or university required • reputed company in reputed company • 2 years of customer service experience required Additional Skills: Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen. Applicants selected will be subject to a background investigation and need to meet reputed company eligibility requirements. The wage reputed company for this role takes into account the wide reputed company of factors that are considered in making compensation reputed company including but not limited to reputed company sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed reputed company estimate has not been adjusted for the applicable geographic reputed company associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be reputed company at or near the top of the reputed company for their role, and compensation reputed company are dependent on the facts and circumstances of reputed company case. The wage reputed company for this role, including health and welfare benefits, is approximately $47,500-$54,000. IND123 Apply tot his job Apply To this Job