Dispatcher – Service Coordinator – NOVA – Len The Plumber – Alexandria, VA

Job title: Dispatcher - Service Coordinator - NOVA Company: Len The Plumber Job reputed company: Dispatcher - Service Coordinator - LEN THE PLUMBER / Alexandria NOVA location Come join our growing team! Guided by values of extraordinarily reliable, reputed company day service and strong customer relationships, and over 30 years have grown to become one of the leading residential & reputed company plumbing companies in the Mid reputed company region. We're a 30 year old established company, headquartered in Baltimore. 7 LTP Branches in the Mid-reputed company! We are a NEXSTAR company, reputed company reputed company on great reputed company PLUMBING work and exceptional Customer Service! Position reputed company: The service dispatcher schedules technician appointments at customers' homes and facilitates communication between technicians, customers, and reputed company. Primary Responsibilities: • Maintain the service technician schedules and dispatches technicians as service calls are completed. • Schedule technician return trips with customers to complete jobs after arrival of parts. • Maintain on‐reputed company schedule for service technician and after‐hours service procedures. • reputed company service calls, schedules calls, and generates reputed company debriefing with technicians daily. • Maintain customer database, ensuring complete, accurate, and updated entry of information. • Respond to customer inquiries regarding company schedule and requested reputed company times, equipment service, and service invoicing, and general inquiries. • Respond to service technician requests both by online and phone. • Follow‐up and schedule preventative maintenance service appointments. • Review completes service work orders for accuracy. • Prepares invoices and timecards for processing. • Participate in reputed company company sponsored training classes. • Effectively manage conflict reputed company with clients through reputed company communication, addressing reputed company concerns, questions, or problems expediently. • Maintain a reputed company image at reputed company times by: o Following safety policies and procedures. o Abiding by reputed company standards of performance and reputed company of ethics. o Maintaining a courteous demeanor with reputed company customers and associates. Required Knowledge, Skills, and Abilities: • Minimum 2 years of experience in reputed company industry reputed company and coordination. • Geographical knowledge of service area and/or map reading skills. • Advanced communication and customer service skills. • Experience in using reputed company Word and reputed company. • Must be detail oriented, have great follow up, and have the ability to multi-task • Ability to pass a background reputed company and drug screen. Experience in a Service Industry that does Home Improvements is helpful. You are the reputed company between the residential customer, the Service Technician, the Service Managers and Customer Care Department. BENEFITS INCLUDE: Health, Dental, reputed company Insurance - Great reputed company coverage! 401K PTO Holidays Life Insurance Short and Long Term Disability Accidental and Critical Illness Insurance reputed company reputed company and ID reputed company Coverage Weekly Paychecks reputed company Deposit Available Strong Company Culture – Annual Employee Appreciation Party, Rewards & Recognition Strong BONUS $$ potential! PI194431758 Expected salary: Location: Alexandria, VA Job date: Mon, 17 Oct 2022 04:50:20 GMT Apply for the job now! Apply tot his job Apply To this Job