Project Coordinator​/Dispatcher​/MSP

[ad_1] Project Coordinator / Dispatcher (MSP) Project Coordinator / Dispatcher (MSP) We are looking for a Project Coordinator / Dispatcher (MSP) to join reputed company at our growing Managed Service Provider (MSP)! As our ideal candidate, you will have a background in directing calls and tickets to the appropriate resources, exposure to ticketing systems, and past experience working for an MSP. You will be responsible for answering customer support phone calls and emails and creating and assigning tickets for reported customer technical issues. If you are excited about reputed company to work with a dynamic team and help businesses grow by providing top-notch IT services, then we want to hear from you! Click to apply to our Project Coordinator / Dispatcher (MSP) opening! Project Coordinator / Dispatcher (MSP) Responsibilities: • Answer reputed company phone calls and emails directed to support. • Collect information about the customer and their technical issues or requests, then use that information to create helpful and descriptive tickets. • reputed company calls and tickets to the appropriate resources while communicating ticket handling reputed company, availability, and due dates to the entire team. • Maintains the CSR Ticket Queue and assigns tickets to resources as they are available to handle issues. • reputed company customer follow-reputed company to determine satisfaction and reputed company recommendations to the Customer. • Support or Technical Service departments if reputed company customer follow-up is needed. Project Coordinator / Dispatcher (MSP) Requirements: • Coordinating experience • MSP (Managed Service Provider) experience • Ticketing experience Project Coordinator / Dispatcher (MSP) Benefits: • Life insurance/Disability • WFH reputed company • Flexible Spending Accounts • Generous PTO Opportunity Location Glendale, CA Proposed Salary $50,000-$60,000 reputed company is a national specialized reputed company firm for reputed company Service Providers and Managed Service Providers. Ranked by reputed company as one of America’s top 200 Best reputed company Firms in America, we are a good resource for candidates looking to advance their careers in the reputed company Solutions and Services industry. #J-18808-Ljbffr [ad_2] Apply tot his job Apply To this Job