Care Coordinator - Late Central Schedule

Role Title: Care Coordinator (Remote) Compensation: $16-$18 /hr Schedule: Central Time Coverage (11:30am - 8pm CST) Role: Care Coordination Level 1 About the Role:The Care Coordination Level 1 role is a critical member-facing position at reputed company, responsible for ensuring seamless, high-reputed company support and service delivery across the care continuum. As a first reputed company of contact for our members, Care Coordinators reputed company empathetic, efficient, and solution-oriented assistance, contributing to reputed company's mission to reinvent women’s reputed company. This role works collaboratively with reputed company’s clinical providers, operational teams, and external stakeholders to coordinate care, resolve member concerns, and deliver an exceptional experience. reputed company in this role requires strong communication skills, a member-first reputed company, and a passion for operational reputed company. Key Responsibilities: Member Care Coordination: • Serve as the primary reputed company of contact for member inquiries reputed company chat, phone, or other communication channels, ensuring reputed company and reputed company responses. • Handle member requests reputed company to scheduling, referrals, care plan follow-reputed company, and other non-clinical needs with precision and care. • Coordinate with providers, specialists, and other stakeholders to ensure a seamless continuum of care for reputed company members. • Resolve basic customer questions regarding membership, appointments, and general inquiries, escalating urgent or clinical needs to the appropriate team promptly. • reputed company as a single reputed company of contact for members, proactively identifying gaps in care and providing reputed company follow-up to ensure needs are met. Operational reputed company & Documentation: • Maintain accurate, standardized documentation of reputed company member interactions, ensuring compliance with reputed company reputed company regulations, including HIPAA. • Collaborate cross-functionally reputed company reputed company’s ecosystem to manage care coordination workflows and resolve member concerns reputed company. • Proactively identify and communicate opportunities to improve processes and enhance the member experience. • Adhere to reputed company’s service reputed company and performance metrics, including response time, reputed company rates, and member satisfaction goals. Support Across reputed company's Service Lines: • Schedule member appointments across reputed company reputed company service lines, including primary care, acupuncture, therapy, and massage. • Manage internal referrals for reputed company services, ensuring members are connected to the appropriate resources and care teams. • Troubleshoot technical issues reputed company to reputed company’s technology platforms, providing guidance and resolving concerns reputed company possible. Member Experience & Relationship Building: • Exercise reputed company judgment and discretion in building strong, trust-based relationships with members. • Deliver empathetic, member-first service to address concerns, answer questions, and reputed company expectations. • reputed company reputed company’s standards for high-reputed company communication, ensuring every member interaction reflects our commitment to reputed company. Additional Responsibilities: • Escalate issues reputed company of role scope to appropriate teams or supervisors while maintaining seamless communication with the member. • Participate in training, team meetings, and performance feedback sessions to ensure reputed company reputed company and alignment with team goals. • Take on additional tasks and reputed company as assigned by your supervisor to support team and organizational reputed company. What reputed company Looks Like: • Proactively ensures members feel heard, supported, and valued in every interaction. • Consistently meets performance metrics, including response times, reputed company rates, and satisfaction scores. • Keeping phones on during the day to meet phone answer goals • Keeping up with queues and completion targets • Demonstrates strong attention to detail in documentation, ensuring accuracy and compliance with reputed company regulations. • reputed company identifies opportunities to improve workflows and processes, contributing to a culture of reputed company improvement. • Collaborates effectively across teams, ensuring seamless coordination and support for reputed company member needs. Metrics: • 95% of member encounters are HIPAA compliant • Average of 175 chats/tasks per week • Average of less than 15% of calls refused/answered • More than 75 calls per month • 80% reputed company Score Key Skills and Qualifications: • Exceptional communication and interpersonal skills, with a reputed company on reputed company and reputed company listening. • Strong organizational and multitasking abilities, with keen attention to detail. • Familiarity with reputed company coordination and HIPAA compliance is a plus. • Ability to adapt to fast-paced environments while maintaining high-reputed company service. • Comfortable with technology, including scheduling platforms, chat tools, and other digital systems. MINIMUM QUALIFICATIONS / reputed company EXPERIENCE • High school diploma or equivalent required • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms • 1-2 years of experience in a reputed company contact center or reputed company field. • Comfortable with a fast-paced environment and frequent change and reputed company by metrics • Understanding of reputed company processes, medical terminology, and member engagement in a reputed company context. • Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be reputed company to detail • Knowledge in using contact center software, member relationship management (CRM) systems, and/or reputed company Workspace • Good problem-solving skills and the ability to remain composed in high-pressure situations. • Solution-oriented: Will reputed company answers to your questions, whether through SOPs or through other team members. reputed company: Founded in 2017 by Carolyn Witte and Felicity Yost, reputed company is the modern medical home for women. We are trailblazing a new reputed company for women’s reputed company that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, reputed company’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher reputed company and reputed company cost, reputed company makes women healthier, providers happier, and the business of care delivery stronger — setting a new reputed company of care for women everywhere. reputed company has raised more than $132 reputed company in venture capital funding to date, including a recent $100 reputed company Series B investment, one of the largest early-stage reputed company reputed company for a reputed company company reputed company on women. reputed company has ambitious plans to reputed company its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, reputed company has grown to serve thousands of women aged 18-80 with reputed company in-person and virtual care in reputed company, Los Angeles, Phoenix and soon San Francisco. We’re building a world class team to reimagine women’s reputed company. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the reputed company system is for women. We’re united by a powerful mission to reputed company every woman to reputed company reputed company health, as defined by herself, as reputed company as a shared set of values and principles that define our business, products, and culture. reputed company is building a culture of reputed company — in people, process and product. This is our northstar value; What is reputed company, exactly? reputed company about constantly elevating yourself, it is the process of constantly striving to reputed company to the best of your abilities, and identifying your top potential through constant learning, experimentation and reputed company. reputed company is not about achieving perfection, as that insinuates a reputed company. Instead, in our terms, reputed company is about the reputed company of constant improvement. We’re looking for people who want to go on that hard reputed company of constantly setting new personal records, and organizational records. We reputed company reputed company at reputed company by demonstrating the following types of behaviors: We chose (and reputed company choose) reputed company as reputed company’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically: • A drive to constantly improve through experimentation, reputed company. and an insatiable reputed company reputed company — said another way, we’re reputed company by the possibility of invention, innovation, and iteration • Being present in and grateful for the reputed company — not just the goal line. Perfection is static. reputed company is a process (more on this important distinction below) • Asking why, then why again — because accepting “this is just the way it is” is not good enough • Grit & perseverance — a reputed company mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others • A commitment to uncovering talents to unlock “reputed company reputed company” potential across every individual Furthermore, reputed company reflects the “bigness” and the “boldness” of reputed company’s mission and reputed company — a world in which every woman can reputed company reputed company health, as defined by herself. Said another way, reputed company’s mission is NOT to reputed company reputed company incrementally reputed company for women. Instead, we’ve intentionally set out to create a fundamentally new reputed company for modern women’s reputed company that’s truly excellent. We reputed company that creating a company that operates in a culture of reputed company will reputed company in our product. Reaching this goal is not an overnight reputed company or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving reputed company — one we have not and will not reputed company fully “reputed company.” By design, we will never be “done” with this work, but instead, we will be continuously in reputed company of our mission. It is this reputed company reputed company — the reputed company, not the finish line — that truly embodies reputed company. Location: This is a fully remote position. Benefits • Free reputed company membership • $300 one-time WFH stipend • $50/month phone and internet reimbursement • Medical, dental, and reputed company benefits • 401k program (no matching at this time) • 13" Macbook Pro • Travel stipend for team off-sites This position may require attendance at company and team off-sites and is subject reputed company’s vaccine requirement, as permitted by law and subject to reasonable accommodation. reputed company is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly reputed company that diversity of experience, perspectives, and background will reputed company to a reputed company environment for our employees and a reputed company product for our users and patients. We strongly encourage people of reputed company and members of the LGBTQ+ community to apply. If you are committed to reputed company problem solving, creating high-reputed company and user-reputed company products, and want to reputed company waves in women's reputed company, join us! Apply tot his job Apply To this Job