Overnight Guest Service Ambassador

About the position Responsibilities • Conduct regular patrols of the hotel property to ensure a safe and secure environment. • Respond promptly to house calls, guest and associate requests, and emergency situations. • Provide first aid assistance to sick or injured individuals and ensure timely medical intervention if necessary. • Accurately complete all required documentation, including incident reports and daily activity logs. • Monitor security cameras and alarm systems, ensuring safety protocols are followed. • Assist in maintaining and checking alarm systems and securing building doors and service areas. • Act as a point of contact during emergencies, guiding guests and associates to safety. • Handle disturbances with a calm and professional demeanor to maintain a peaceful environment. • Participate in daily stand-up meetings and communicate effectively with team members. • Proactively identify, report, and correct unsafe conditions on the property. Requirements • Ability to stand, sit, or walk for extended periods or for the entirety of a work shift. • Capability to lift, carry, push, or pull objects weighing up to 50 pounds independently and over 75 pounds with assistance. • Strong communication skills, both verbal and written, with proficiency in using telephones, email, radios, and internal reporting systems. • Detail-oriented, service-focused, with a friendly and approachable demeanor. • Excellent problem-solving abilities and the capacity to remain calm under pressure. • Computer proficiency and experience with security systems are preferred. • First Aid/CPR Certification is highly desirable. • Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays. Nice-to-haves • First Aid/CPR Certification is highly desirable. • Computer proficiency and experience with security systems are preferred. Benefits • Competitive hourly wage of $20.50. • Full-time, on-site position with no work from home flexibility. Apply tot his job Apply To this Job