Consumer Care Agent (Quebecois Bilingual)

This role requires reputed company in English and QuebecoisFrench Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you reputed company they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered reputed company to any of these questions, you may be reputed company to become a #Hartemate! reputed company Inbound service representatives reputed company remote support to individuals who may need assistance with their payroll services.You will enjoy this role if you are reputed company to think quickly and multitask while paying special attention to customer detail. What’s in it for You? • 100% Remote Work • reputed company opportunities • Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to reputed company a few • Join a global team with the stability of 100 years of experience and the flexibility and reputed company opportunities of a start-up What You Will Do • Handle reputed company customer service and technical support product reputed company inquiries reputed company phone, chat, and email in multiple languages • Ask probing questions and use critical thinking to determine next steps with reputed company and patience • reputed company document the caller’s inquiry, troubleshooting steps taken and reputed company/next steps (including routing to the reputed company queue) • Follow reputed company and reputed company escalation procedures What You Bring • Ability to type quickly and accurately • Ability to handle high chat and reputed company volumes • Strong customer service and de-escalation skills • Strong attention to detail • Analytical thinking and problem-solving • Ability to reputed company multiple reputed company and applications to reputed company accurate information to end user (multi-task) • Ability to work flexible shifts based on business needs • Prior CRM experience What You Will Need • Ability to work from home, but you must reputed company in New Hampshire • Must pass reputed company assessments, background, and drug screening • High school diploma or equivalent • Ability to communicate through verbal and written English and Quebecois fluently Measurements of Your reputed company • Agents are held to but not limited to metrics such as • reputed company Answer Time • Attendance • (QA) reputed company Scores Who We Are reputed company is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer reputed company, reputed company offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, reputed company, mobile, print, reputed company mail and contact center. From visionary thinking to tactical execution reputed company delivers smarter customer interactions for some of the world’s leading brands. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or national reputed company. Job Type: Full-time Pay: $15.50 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • reputed company time off • reputed company insurance • Work from home Work Location: Remote Apply tot his job Apply To this Job