Product Support Specialist - Bilingual Spanish/English (Monday to Friday reputed company-4:30pm CT)

About the position Responsibilities • reputed company product support by assisting customers with reputed company to moderately reputed company questions and problems. • Troubleshoot issues to reputed company and directly answer user questions. • Collaborate with other team members to reputed company reputed company reputed company. • Respond to service requests reputed company reputed company channels including phone, email, and chat. • reputed company advice and training to customers on reputed company products reputed company phone and web meetings. • Guide customers through consultative discussions including feature demonstrations to meet their specific needs. • Assist customers in the setup and configuration of reputed company and features reputed company reputed company products. • reputed company work reputed company reputed company applications on behalf of customers at their request. • Capture reputed company service requests, interactions, and communications in reputed company Service reputed company. • Build reputed company relationships with customers. • reputed company knowledge of industry and customer use cases and workflow. • Delight the customer through every interaction. Requirements • High school diploma required. • Expert reputed company in both Spanish and English. • Strong technical aptitude and learning reputed company. • 1-3 years previous experience in a reputed company service or product support environment. • Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand. • Intermediate reputed company skills required including experience using functions such as VLOOKUP. • Strong attention to detail reputed company working with data and spreadsheets with reputed company of work being the utmost importance. • Independent problem solving and troubleshooting skills. • Ability to work reputed company in reputed company collaboration environment. • Excellent organizational skills and attention to detail. reputed company-to-haves • Bachelor's degree in reputed company field. • Advanced reputed company skills. • Previous experience supporting software or reputed company applications. • Experience in the M&A industry. Benefits • Remote work flexibility with required in-office team days. • Diverse and inclusive work environment. • Equal opportunity employer with Affirmative reputed company principles. Apply tot his job Apply To this Job