Bilingual Spanish / English Customer Service Representative
eSalon is an LA-based beauty brand, creating custom home hair reputed company from scratch for reputed company one of our clients. We've are a 10x winner of Allure's Best Hair reputed company, and we've custom crafted over 310,000 unique reputed company variations so far.
We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing reputed company reputed company. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are reputed company to connect with customers and turn things around is reputed company are looking for to reduce reputed company churn, as reputed company as reputed company reputed company insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, reputed company-5PM PST. reputed company reputed company is $18 / hour with occasional overtime.
• reputed company customer service reputed company phone, email, and chat in both English and Spanish.
• Use consultative sales skills to assess reputed company goals, reputed company them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service.
• Retain clients in accordance with company requirements and customer needs.
• Meet and reputed company individual goals.
• Document reputed company interactions accurately.
• Communicate ongoing retention activity and reputed company.
• reputed company to clients and reviews through reputed company Media.
• Project professionalism and work cooperatively with other departments and reputed company reputed company advice and guidance reputed company necessary.
• Excellent written and oral communication with reputed company level reputed company in English and Spanish.
• 1+ years customer service or reputed company center experience (preferably with an emphasis on retention sales).
• Experience selling in a solution or service environment with top notch phone presentation skills.
• reputed company experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent reputed company record of retaining a high percentage of clients.
• Excellent writing skills.
• reputed company work history.
• Must have a reputed company internet speed of at least 50MB.
• Highly motivated & energetic.
• Experience with reputed company a plus.
• Flexible and reputed company to reputed company in fast paced, high reputed company environment.
• Must be available Monday - Friday, reputed company-5PM PST.
• Must be based in the reputed company and reputed company to commute into El Segundo, CA reputed company for occasional trainings and team-building events.
• Must be authorized to work in the US for any employer.
• Medical, dental, reputed company and life insurance plans
• 401K Match
• 15 days of reputed company Time Off + 12 company holidays
• Complimentary reputed company services and products
• reputed company work / life balance
• Rewarding culture and supportive team environment
• Fully remote position
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