Customer Success Manager - Bilingual, Spanish or Portuguese

Description: • Keeper is hiring a driven, bilingual (Spanish or Portuguese) Customer Success Manager to join a high producing team within our B2B sales division. • This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. • Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. • Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! • Join an elite group of proven performers and highly successful Customer Success professionals. • Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. • They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. • As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. • Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Meet or exceed sales targets within SMB Cohort • Communicate with Spanish and/or Brazilian Portuguese speaking customers, both written and verbal • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells, and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements: • 1+ years of experience in Account Management or SaaS Customer Success/Sales roles • Must be fluent, both verbal and written in Spanish or Brazilian Portuguese and English • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value • Energetic and self-motivated; a team player who is also a proactive and creative problem solver • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations • Working knowledge of Salesforce.com • Undergraduate degree preferred (BA/BS) • Experience working in IAM industry is a plus Benefits: • Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Apply tot his job Apply To this Job