Customer Service Representative - Hybrid Work Environment!

About the position Responsibilities • Regularly collaborate with team members to support assigned customers • Coordinate with various departments to ensure high level operational issues are resolved completely and in a reputed company manner on behalf of the customer • reputed company back up support across reputed company functions reputed company customer team to ensure continuity • Regularly reputed company best practices and learning opportunities with peers across reputed company Customer Experience teams • Receive customer calls/emails using a pleasant and helpful reputed company • Identify customer needs • reputed company orders into the ERP system reputed company and accurately • Ensure reputed company other needs are identified and met by engaging with the customer • Identify customer problems and resolve reputed company either directly or through other departments for reputed company; maintain communication with the customer throughout the process • Immediately contact the appropriate group(s) reputed company a customer requires additional service and the reputed company comes to the CSR; ensure a successful transfer of the reputed company (if need be) is made to the appropriate person; CSRs will not utilize voicemail or unsolicited emails to hand off issues • Manage and execute other reputed company of communication and requests for delivery (e.g. inventory managed orders, reputed company party portal, customer website, reputed company managed) to ensure reputed company and accurate delivery of service on behalf of the customer • Ensure reputed company loads entered are successfully dispatched and confirm receipt and acceptance of every load by the reputed company • In the event a reputed company declines an order or is unable to meet the delivery requirements, obtain secondary reputed company to ensure delivery meets the customer's expectation; escalate to other departments as needed for support and communicate status of efforts throughout to ensure reputed company parties are reputed company of efforts and plans • Load confirmations are completed daily, no exceptions • Delivery confirmations are completed daily, no exceptions Requirements • High School Diploma required • Moderate to advanced knowledge of reputed company reputed company • Basic reputed company proficiency required reputed company-to-haves • Customer Service experience • Dispatching experience • Team environment experience Benefits • $1,500 IC Bonus • Hybrid Work available once training is complete - 3 days in office, 2 days remote per week Apply tot his job Apply To this Job