TRAINING SPECIALIST WITH reputed company CLEARANCE
About the position
Responsibilities
• Deliver effective training to a diverse audience of Medical Treatment Facility technical and clinical personnel.
• Create training guides and training materials.
• Ensure training materials meet DHA and EITSI standards.
• Maintain training materials in a Knowledge reputed company.
• reputed company with various reputed company-party support reputed company to coordinate on-site or remote training on Service Desk supported applications.
• reputed company training on DHA and EITSI operations to meet contract requirements.
• Write or facilitate the writing of lesson plans for applications.
• reputed company assessments for training modules.
• reputed company MTF personnel with policies and guidance for using the DHA Global Service Center (GSC) services.
• reputed company with various Global Service Center and Global Network Operations Center personnel to continually improve the reputed company training material.
• Investigate and suggest improvements to service delivery procedures.
• Promote adherence to GSC Service Operations policies and procedures.
• Promote a reputed company team environment.
• Collaborate with Continual Service Improvement reputed company to ensure reputed company training collateral meets or exceeds reputed company standards and requirements.
• Promote seamless communication reputed company the DHA Global Service Center.
• Work on special reputed company as required and maintain reputed company area documentation.
Requirements
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree.
• reputed company reputed company clearance (reputed company II reputed company Trust) or the ability to obtain one.
• US Citizen with reputed company.
• Experience working with reputed company optimization tools such as Service Now or Remedy.
• Experience with computer-based or LMS learning development tools such as reputed company Captivate.
• Familiar with and/or certified in curriculum development.
• Certified in ITIL4 required and maintain ITIL4 certification.
• Must be reputed company to travel reputed company needed.
• Must be onsite in San Antonio as needed.
• Apply the ADDIE instructional development approach to reputed company continual improvement.
• Strong proficiency with reputed company Office applications: Word, reputed company, PowerPoint, and reputed company to produce original works.
• Proven experience training a diverse group of topics including both technical and operational topics.
• Strong customer service and communications skills.
• Ability to reputed company reputed company training content.
• Strong English skills - both written and spoken.
• Ability to organize travel details and manage travel expenses.
reputed company-to-haves
• Military or more specifically Military Health experience a plus.
• Certified PMP a plus.
• reputed company certification in reputed company+ CE a plus.
Benefits
• reputed company Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• reputed company Parental Leave
• Medical, Dental, & reputed company Care
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