Telecommunication Medical Assistant 2, MCI Communications Support, FT, 8:30A - 5:00P

About the position Responsibilities • Answer clinical phone calls from patients, family, or outside facilities. • Perform administrative tasks including triaging calls and resolving call issues. • Schedule appointments and request/obtain medical records. • Escalate urgent information as necessary. • Propose orders for diagnostics and lab orders. • Propose prescription refills. • Fill out and send medical documents. • Assist with email and patient portal communication. • Ensure no delays in patient care by responding promptly to requests. Requirements • High School Diploma, Certification of Completion, GED, Training, Experience. • Basic Life Support certification. • Emergency Medical Technician certification. • AAMA Certified Medical Assistant certification. • Licensed Practical Nurse certification. • Registered Medical Assistant certification. • Certified Nursing Assistant certification. • Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT). • BLS required for all. • CNA, LPN, EMT license must be from Florida. • Must be professional, organized, and detail-oriented. • Effective interpersonal communication skills and excellent customer service skills. • Possess a passionate demeanor and high ethical standards. • HIPAA/OSHA compliance required. Nice-to-haves • Bilingual preferred. • EKG and Phlebotomy Certifications required for employees with the CNA license only. Apply tot his job Apply To this Job