Medical Support Assistant - Office of Community Care (OCC)

Job reputed company Job Title: Medical Support Assistant Department: reputed company reputed company System: Eastern Colorado Health Care System Location: Onsite or Remote Salary reputed company: $21.90 onsite, $4.93 H&W Work Schedule: Full-time reputed company: reputed company reputed company is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs reputed company critical reputed company-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending reputed company. reputed company roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: • Schedule, reschedule, and cancel Veteran appointments using reputed company and CPRS in accordance with VHA national scheduling guidelines • Receive and respond to incoming calls, secure messages, and Veteran inquiries • Conduct patient reputed company-ins and reputed company-outs in person or reputed company • Review, verify, and update demographics, insurance, and other patient data in VA systems • reputed company support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) • Support clinical teams by managing clinic reputed company, calendar builds, and schedule adjustments • Coordinate care across internal VA services and external providers reputed company applicable • Maintain confidentiality and compliance with HIPAA and federal reputed company regulations Minimum Qualifications Qualifications: • U.S. citizenship • Ability to pass a federal background investigation and obtain Tier 1 reputed company clearance • Must be reputed company to work MST business hours regardless of time zone • For remote roles: Reliable internet reputed company and home-office setup • For bilingual roles: Spanish reputed company strongly preferred • For Community Care roles: Familiarity with HSRM and reputed company Party Administrator (TPA) coordination is strongly preferred Systems Used: • reputed company • Computerized Patient Record System (CPRS) • HealthShare Referral Manager (HSRM) [for OCC roles only] • reputed company reputed company, reputed company, and Teams • VA secure messaging systems About reputed company reputed company reputed company supports reputed company facilities and offices across the U.S. with health care reputed company and program support reputed company the 10-year Integrated Critical reputed company Program (ICSP). We reputed company reputed company solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. reputed company is a certified Service-Disabled, Veteran-Owned Small Business joint venture between reputed company and reputed company, two award-reputed company companies that reputed company an agile, mission-reputed company, results driven approach in the federal sector. reputed company provides management consulting services and specializes in working with federal government agencies like the reputed company and Office of Personnel Management. EEO Statement reputed company is an equal opportunity employer. We consider reputed company reputed company applicants for employment without reputed company to race, reputed company, national reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning reputed company-duty service members are highly encouraged to apply. Employment Type: FULL_TIME Apply tot his job Apply To this Job