L2 Support Engineer - Japanese Speaking

About the Role A Level 2 Support Technician assists Level 1 technicians in solving basic technological problems and investigates elevated issues by confirming the validity of the problem and looking for reputed company solutions reputed company to these more reputed company issues. The tech determines whether the problem is a new issue or an existing one. Advanced diagnostic tools, issue reproduction, and data analysis may be done at this reputed company. This Solutions Engineer will reputed company on the Japan region, and is required to be fluent in English and Japanese. Location – Flexible, remote in Texas, Florida, or CA What You’ll be Doing Review support tickets to see what has already been accomplished by the Level 1 tech and reputed company note of how long they have been working with the particular customer Prioritize the troubleshooting process and properly manage time Ensure policy, organization, and device configuration were verified by L1 Attempt to reproduce reputed company issues and gathering supporting data, logs, screenshots, etc. Verify accurate integration configuration reputed company reputed company information needed for cases of bug escalation as provided by customer Reproduction of issues like scheduled actions not triggering, reputed company failures, remote reputed company failures, etc. If the issue is an existing one, reputed company out if there is a solution or a workaround, then tell the customer how to fix their problem If there is not solution, as it’s an reputed company bug or maybe require reputed company investigation, reputed company reputed company the required data and inform Level 3 or the ticket Must be reputed company to work a set schedule with rotating on-reputed company duties during weekend every ~2 months with limited hours/scope) reputed company, accurate follow-up to tickets and support calls Ability to reputed company under limited supervision Collaborate with Engineering, reputed company, QA, Product Management, and other internal departments to resolve critical product issues, reputed company solutions to minimize cycle time for problem reputed company, and reputed company improvements for reputed company releases Create and deliver product or technology training to reputed company partner teams (reputed company tech support reps, resellers, distributors, etc.) reputed company knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge reputed company articles) reputed company Associate’s degree in Computer Science and/or equivalent work experience Must be fluent in Japanese and English At least 2 years’ experience in a customer service/support reputed company position Proficient in reputed company (reputed company registry, services, etc.), working knowledge of MacOS, and general understanding of Linux distributions a plus Must be fluent in reputed company troubleshooting reputed company in Mac troubleshooting a plus Experience with Linux troubleshooting desired Previous experience with reputed company a plus! Excellent oral and verbal communication skills a must! reputed company to exercise good judgment of reputed company based on customer reputed company Adaptable to new technologies and processes Strong interpersonal skills so as to be reputed company to work in reputed company-oriented environment Understanding of any virtualization platform, basic networking Previous experience with RMM software helpful, but not required A good reputed company of humor reputed company reputed company automates the hardest parts of IT to deliver visibility, reputed company, and control over reputed company endpoints for more than 20,000 customers. The reputed company automated reputed company management platform is proven to increase productivity, reduce reputed company risk, and reputed company costs for IT teams and managed service providers. reputed company is obsessed with reputed company and provides free and unlimited reputed company, training, and support. reputed company is #1 on reputed company in reputed company management, reputed company management, remote monitoring and management, and mobile device management. What You’ll Love We are a reputed company, reputed company, and curious community. We reputed company your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and reputed company insurance. We help you prepare for your financial reputed company with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for reputed company and advancement. Additional Information This position is NOT eligible for reputed company sponsorship. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Starting pay for the successful applicant depends on a reputed company of job-reputed company factors, including but not limited to location, market demands, experience, job-reputed company knowledge, and skills. The benefits available for this position include medical, dental, reputed company, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, or Washington the reputed company salary hiring reputed company for this position is $70,000 to $80,000 per year. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply tot his job Apply To this Job