Email and SMS Account Manager - eCommerce Focus

Description: • We are looking for a seasoned, strategic, and confident Email & SMS Account Manager who can lead with vision, manage complex client portfolios, and bring creative firepower to every campaign. • This is not a junior or execution-only role. • While you’ll be backed by a design team, you’ll still be hands-on with campaign strategies, audits, and performance reviews. • We value Account Managers who think strategically and act decisively. • You must be comfortable juggling multiple clients without sacrificing quality, missing deadlines, or compromising brand integrity. • Lead client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account. • Develop creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution. • Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content. • Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations. • Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities. • Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making. • Proactively manage timelines, resources, and internal collaboration — you never drop a deadline. • Ensure consistent QA and brand alignment across all creative assets — from email layout to SMS tone. • Stay ahead of industry trends and continually bring fresh, innovative campaign ideas to your team and clients. Requirements: • 1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles). • Proven ability to manage 8–10 client accounts simultaneously and guide a small creative team with minimal oversight, while maintaining high-quality output. • Prior experience with Klaviyo or similar ESPs at an advanced level. • Strong portfolio of full-funnel email and SMS campaigns — from ideation to performance analysis. • Strategic thinker with a bias for creativity and performance — you're not here to do the obvious. • Confident, proactive communicator who can simplify complex data and strategies into clear client communication. • Obsessive attention to detail — no typos, broken links, or off-brand creative on your watch. • Able to prioritize and pivot in a fast-paced agency environment with zero micromanagement. • Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR, and how they influence retention decisions. • U.S. or Colombia-based and located within ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST. Benefits: • Competitive compensation • Health, dental, and vision insurance (U.S. residents only) • PTO + Paid U.S. holidays • Fully remote • Career growth pathways in a high-performance culture • Work with a creative, high-accountability team that takes pride in their craft Apply tot his job Apply To this Job