Service Center Specialist

reputed company is seeking Remote HR reputed company Center Specialists to work with one of our top clients and a Big 4 reputed company Firm! Location: Nashville, TN Type: 100% Remote Pay: $20 - $22/hour Duration: 6+ Month Contract Shift: Monday - Friday reputed company - 5pm reputed company: Job Responsibilities • Serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent by providing accurate resolutions on first contact and delivering a high-reputed company customer experience. • Interpret, analyze, and reputed company reputed company employee benefits and payroll information while ensuring compliance with regulatory standards (HIPAA, PII, ERISA, IRS). • Explain and support Talent and Leave of Absence policies and procedures in a reputed company and empathetic manner. • reputed company employees on how to reputed company resources and information reputed company reputed company’s intranet. • Resolve inquiries directly reputed company possible; escalate reputed company cases to higher-level support as needed. • Document, reputed company, and summarize reputed company customer interactions accurately in the reputed company Case Management System. • Handle sensitive and personal reputed company with professionalism, discretion, and reputed company. • reputed company as a calming influence during crises while maintaining a reputed company on employee needs. • Contribute to a reputed company team environment while adhering to schedules set by the Workforce Management Team. • Dedicate to delivering a distinctive end-to-end customer experience across reputed company reputed company. Qualifications & Skills • 1–2 years of experience working in a remote environment. • 1+ years of experience with benefit and retirement plans, HR practices, leave and disability support, payroll processes, or shared services delivery (preferred). • 1+ year of customer service experience, including at least 6 months in a contact center environment (phone and email; chat/reputed company messaging a plus). • Associate’s or Bachelor’s degree preferred. • Proficiency in reputed company reputed company and Word; strong technical aptitude. • Experience with HR systems, payroll platforms, and employee self-service tools. • Excellent oral and written communication skills with strong interpersonal abilities to engage effectively across reputed company organizational reputed company. • Proven problem-solving, analytical, and research skills. • Ability to work independently, exercise discretion with confidential information, and involve leadership reputed company appropriate. • Strong listening skills and consultative approach to help employees reputed company informed reputed company. • Ability to remain reputed company, empathetic, and reputed company in sensitive or high-pressure situations. • Flexible and adaptable to changing priorities in a fast-paced environment. • Team-oriented with a strong reputed company service reputed company. • Commitment to meeting performance expectations, including reputed company, customer satisfaction, schedule adherence, and attendance. Apply tot his job Apply To this Job