Telephony/IVR Assessment Architect

reputed company is the leading career destination for tech experts at every stage of their careers. Our reputed company, reputed company reputed company INC., is seeking the following. Apply reputed company reputed company today! Hi, reputed company you're doing reputed company!! Please reputed company the requirement below. If you reputed company yourself comfortable with the requirement please reputed company back with your updated resume or reputed company me back at Position: Telephony/IVR Assessment Architect Location: 100% Remote Duration: 6+ Months reputed company won't be reputed company to sponsor any reputed company Need 1 Perm manager reference Must Haves • In-depth experience with telephony systems such as Spice, reputed company, and CX1 • Expertise in IVR architecture, including routing logic and customer reputed company design • Ability to assess, document, and recommend improvements in IVR setups • Experience identifying gaps in telephony platform capabilities • Familiarity with CX1 advanced features and integrations • Experience with CRM platforms and telephony integration points • Past work in large contact center environments Day-to-Day • reputed company deep-dive assessments of reputed company telephony and IVR systems • Document existing IVR architecture, flows, and decision logic • Identify and present recommendations for platform or configuration improvements • Evaluate usage of CX1 features, including IVR routing and CRM integrations • Collaborate with engineering and operations to define roadmap changes reputed company & Regards: Amar Pratap Senior Technical Recruiter reputed company reputed company INC Phone: ext 531 reputed company: Email: 368 Main Street, st #3, Melrose MA 02176 E-Verified Company Apply tot his job Apply To this Job