Billing & Back Office Associate

Job Description: Billing & Back Office Support Associate, Fully Remote Only-Connect is a growing and innovative mental health company dedicated to providing high-quality, insurance driven care via our telehealth platforms. We are seeking a highly organized, detail-oriented, and experienced Billing & Back Office Support Associate to join our team on a part-time basis with the opportunity to transition to full-time. This is a fully remote position offering flexibility and the chance to contribute significantly to our mission of accessible mental healthcare. Responsibilities: • Verify client eligibility for mental health services, testing and psychiatric care • Manage the onboarding process for new client accounts from first referral contact through intake. • Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies. • Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing. • Maintain meticulous and organized records of all billing activities. • Demonstrate proficiency in Microsoft Excel for data management and analysis. • Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information • Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed. • Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members. • Work independently and effectively under pressure to meet deadlines. Qualifications: • Familiarity with account settlements and effective follow-up procedures. • Strong Proficiency in Microsoft Excel • Strong organizational skills and meticulous attention to detail. • Ability to work independently, prioritize tasks, and manage time effectively in a remote environment. • Ability to operate effectively as part of a team, stepping in when needed to support team members • Reliable high-speed internet connection and good phone reception are mandatory. • Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients • Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm) Compensation and Benefits: • Competitive hourly rate, commensurate with experience. • Part-time position starting at 20 hours/week, building to 30-40 hours/week • $20-30/hour, commensurate with experience • Fully remote work environment offering flexibility and work-life balance. • 1099 Independent Contract position • Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare. Job Type: Contract Pay: $20.00 - $30.00 per hour Expected hours: 20 – 40 per week Benefits: • Flexible schedule Work Location: Remote Apply tot his job Apply To this Job