Amazon Connect (Quality Assurance & Testing) - WFH

We are currently seeking detail-oriented and tech-savvy individuals to join our team as a Quality Assurance & Testing Specialist for Amazon Connect, working from the comfort of your home. This is a remote opportunity aimed at professionals who are passionate about ensuring quality and performance in customer engagement solutions. As a QA Specialist, you will be responsible for testing and validating Amazon Connect workflows, features, and integrations to ensure a seamless customer experience. You will work closely with cross-functional teams including developers, engineers, and customer experience professionals to identify bugs, document test results, and suggest improvements. Key Responsibilities: - Design and execute manual and automated test cases for Amazon Connect implementations. - Identify, log, and track bugs using QA tools and project management platforms. - Work with developers and engineers to replicate issues and ensure timely resolution. - Validate Amazon Connect call flows, IVRs, and integration with other AWS services. - Maintain detailed documentation of test plans, test cases, and test results. - Participate in sprint planning, stand-up meetings, and QA reviews. Qualifications: - Experience in software testing or quality assurance, preferably with contact center solutions. - Familiarity with Amazon Connect, AWS services, and cloud infrastructure. - Knowledge of QA methodologies, tools, and processes. - Ability to work independently in a remote setting with minimal supervision. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. Preferred Skills: - Experience with automation testing frameworks. - Basic scripting or programming knowledge (e.g., Python, JavaScript). - ISTQB or equivalent QA certification is a plus. Benefits: - 100% remote work-from-home opportunity. - Flexible work hours and collaborative team environment. - Competitive salary and performance-based bonuses. - Career growth and professional development support. How to Apply: Submit your updated resume and a brief cover letter outlining your QA experience, particularly with Amazon Connect or similar platforms. Qualified candidates will be contacted for the next steps. Apply Job!