Remote Customer Service Advocate for Healthcare Services

Description We are excited to offer fully remote Customer Service Representative positions! This role is perfect for individuals who are passionate about helping others, particularly the elderly and disabled. As a key member of our team, you will be the first point of contact for applicants, their families, and the medical community, guiding them through the application process with care and professionalism. Compensation and Benefits • $15.75 per hour • $16.75 per hour for bilingual candidates • Flexible work schedules available Why you should apply for this position today If you are looking for a rewarding opportunity to make a difference in the lives of others while working from the comfort of your home, we encourage you to apply! We look forward to welcoming you to our team. Skills • Strong communication skills, both written and verbal. • Ability to follow directions and interact courteously with a diverse population. • Excellent organizational skills and the ability to manage multiple tasks under pressure. • Understanding and sensitivity to the needs of individuals with disabilities. Responsibilities • Respond to incoming calls and emails from applicants, their families, and the medical community, providing essential information and support. • Conduct high-level waiver eligibility screenings and assist callers in identifying the most suitable waiver program. • Inform callers of their right to apply if screening results suggest unlikely eligibility. • Schedule initial intake visits at convenient times for applicants and provide referrals to Enrollment Brokers. • Handle priority requests as needed and input applicant information into our system. • Maintain up-to-date knowledge of waiver program information, policies, and procedures. • Ensure a courteous, helpful, and sensitive approach to all applicants. • Uphold consumer confidentiality and respect the efforts of families and caregivers in service planning and delivery. • Raise any concerns or issues to the Central Operations Manager. • Conduct research and follow-up for complex cases as necessary. • Perform additional duties as assigned by management. Qualifications • Minimum of a high school diploma or equivalent (please ensure this is clearly stated on your resume). • Preferred: Three years of experience in human services and/or customer service, knowledge of Pennsylvania Home and Community-Based Waiver Services (HCBS), familiarity with medical terminology, and bilingual capabilities. Education Requirements • High School Diploma or equivalent required. Education Requirements Credential Category • High School Diploma. Experience Requirements • Experience in human services and/or customer service preferred. Why work in Lower Paxton Township, PA Lower Paxton Township offers a welcoming community with a range of amenities and services that enhance the quality of life. Residents enjoy access to parks, shopping, and dining while benefiting from a suburban environment that supports a balanced lifestyle. Apply tot his job Apply To this Job