Remote Flight Reservation Agent - Immediate Hiring

Job Summary: Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Remote Flight Reservation Agents. In this role, you will assist customers with flight bookings, itinerary changes, and travel-related inquiries while delivering top-notch customer service. If you have a passion for travel, excellent communication skills, and the ability to work in a fast-paced environment, this is the perfect opportunity for you! Key Responsibilities: • * Assist customers in booking, modifying, and canceling flight reservations. • * Provide accurate fare quotes, travel policies, and itinerary options. • * Resolve customer issues related to flight reservations, refunds, and travel disruptions. • * Maintain up-to-date knowledge of airline regulations, fare structures, and industry trends. • * Ensure customer satisfaction by delivering friendly and efficient service. • * Utilize reservation systems and booking software to process transactions. • * Collaborate with team members to ensure smooth workflow and adherence to service level agreements. • * Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat. • Required Skills and Qualifications: • * High school diploma or equivalent; a degree in travel, tourism, or a related field is a plus. • * Prior experience in airline reservations, travel agencies, or customer service is preferred. • * Proficiency in using global distribution systems (GDS) such as Amadeus, Sabre, or Galileo is an advantage. • * Strong verbal and written communication skills. • * Excellent problem-solving and multitasking abilities. • * Ability to work independently and meet performance targets. • * High-speed internet connection and a quiet workspace for remote work. • * Fluency in English; additional language proficiency is a plus. • Experience: • * Minimum of 1-2 years of experience in travel reservations, customer service, or a related field preferred. • * Experience working in a remote environment is a plus. • Working Hours: • * Flexible shifts available, including evenings, weekends, and holidays. • * Must be able to work in a dynamic and fast-paced environment. • Knowledge, Skills, and Abilities: • * In-depth knowledge of airline ticketing policies and procedures. • * Strong attention to detail and accuracy. • * Ability to handle difficult customer situations with patience and professionalism. • * Tech-savvy with the ability to quickly learn new software and systems. • Benefits: • * Competitive salary with performance-based incentives. • * Work-from-home flexibility. • * Training and career development opportunities. • * Health insurance and other benefits (based on eligibility). • * Travel perks and discounts. • Why Join Us? • * Be part of a dynamic and growing team in the travel industry. • * Work remotely with flexible scheduling. • * Opportunities for career advancement and skill development. • * Supportive and engaging work environment. • How to Apply: Interested candidates should submit their resume along with a cover letter outlining their relevant experience. Apply now and become part of our customer-focused team at Houston Skilled Consultancy! Apply tot his job Apply To this Job