Technical Support Representative, Tier 1 (USA Remote)

About the position Responsibilities • Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. • Coordinate closely with Engineering and Product Management on all product issues & releases. • Develop positive customer and cultural relations. • Assist in the translation, maintenance, and updating of technical documentation associated with the product line. • Support other strategic initiatives as needed. Requirements • Bachelor's degree or experience working in a customer support role. • Fluent spoken/written English. • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. • Excellent computer skills. • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux). • A good understanding of Microsoft Office products. • Excellent planning and organizational skills. • Ability to work with sensitive and confidential material and possess excellent judgement. Nice-to-haves • Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L. • Broad understanding of web technologies and Software as a Service (SaaS). Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time • Charitable contribution match • Monthly Wellness or Home Office Reimbursement • Access to Modern Health (mental health platform) • Parental Leave • Retirement Plan with match/contribution Apply tot his job Apply To this Job