Broadband Dispatcher I, II or III

About the position Responsibilities • Monitor and assist with management of customer technician routes • Maintain ongoing communication with technicians • Complete pre-calls to customers • Conduct post-installation surveys • Verify integrity of ICOMS accounts against work orders • Execute significant projects to support the internal and external customer base • Generate, process, and track system work orders • Assist and resolve a wide variety of internal customer requests, inquiries, and complaints Requirements • 2+ years of customer service experience required, preferably in a call center environment • High school diploma or equivalent • Effective communication skills (verbal and written) • Knowledge retention and recall • Ability to handle pressure • Speed and efficiency in task execution • Creative problem-solving skills • Empathy and organizational ability • Computer literacy at an intermediate level Nice-to-haves • Dependability • Commitment to tasks • Intermediate written communication skills • Some knowledge of verbal communication • Some knowledge of customer service practices Benefits • 401k retirement plan with employer match • Insurance options including medical, dental, vision, life, and STD insurance • Paid Time Off/Vacation starting at 80 hours per year, increasing with tenure • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave based on state/local laws • Tuition reimbursement program up to $4,000 per calendar year after 1 year of employment • Employee discount program for those in serviceable areas Apply tot his job Apply To this Job