Brand Performance Manager, Boutique and Upscale Hotels (Remote US)

About the position Responsibilities • Improves member value by providing brand training, marketing, and related property support. • Provides hotel operations consulting services (e.g., revenue management, sales and marketing, property management, brand training, and food & beverage management) to improve property performance. • Uses all relevant tools and resources to statistically analyze and improve operational success through profitability and guest satisfaction. • Meets established transition deadlines by researching, collaborating, identifying, and evaluating pipeline projects to avoid complications. • Ensures value and satisfaction by effectively managing varying projects; assists with timely hotel openings, Preopening sales, and ramp up to meet brand growth objectives by managing and/or assisting with the property transition program and brand trainings. • Communicates brand initiatives by promoting Best Western monitors hotel leadership in their application of brand approaches and guidelines. • Supports brand initiatives, building value by conducting field-training workshops for investors, owners, management and staff on varied topics with a significant focus on superior customer care. • Design, develop and facilitate onboarding training programs aimed to create and support the boutique brand culture. • Provide onsite pre- and post-activation support for new boutique and upscale hotels. • Contributes to the team effort with timely communication between members and Best Western departments. • Achieves production and budget standards by effectively planning and scheduling property visits and travel. • Ensures a seamless and expedient transition by conducting effective visits to applicant properties. • Regularly interfaces with senior management. • Meets financial objectives by preparing annual budgets. Requirements • Minimum of 5 years hotel General Manager experience or equivalent including at least 2 years of food and beverage management experience. • Strong consideration towards professional training experience; current knowledge of adult learning concepts, content creation, facilitation and training techniques. • Expert in hotel operations, food and beverage management, revenue management, hospitality sales and marketing, as well as finance. • Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience. • Intermediate proficiency in Microsoft Office Suite. • Strong presentation/training skills. • Ability to attain Best Western Quality Assurance Assessor certification. • Strong organizational and time management skills. • Solid ability to coach, develop and influence, inspiring others. • Ability to analyze budgets and financial results, and to prepare, facilitate, and conduct business reviews. • Ability to successfully communicate and interface with executive-level investors, owners, management, and BW senior leadership. Nice-to-haves • Certified Hotel Administrator (CHA) strongly preferred. • Certified Hospitality Trainer (CHT) strongly preferred. Benefits • Medical/Dental/Vision available day one • Vacation/Sick- accruals start day one • Paid company holidays and personal holidays to celebrate what's important to you • 401K - company contribution and match (U.S.) • Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada) • Employee discounts/hotel discounts • Free financial and health wellness programs • Tuition Reimbursement Apply tot his job Apply To this Job