Omni-Channel Customer Engagement Strategist

Description: • Responsible for developing Omni-channel OR digital health strategies for Health brands. • Provide counsel on the measurement and optimization of digital programs. • Conduct digital landscape assessments. • Develop customer journeys. • Create data-driven customer profiles. • Create integrated multi-channel strategies targeting patients, providers and payers. • Create digital strategies. • Create points-of-view and recommendations surrounding emerging channels. • Develop measurement plans and integrated reports. • Analyze performance data and make improvement recommendations. • Recommend and manage tests and optimization actions. • Stay abreast of emerging digital trends. Requirements: • Strong analytical thinkers • Deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare • Thought leaders with strong service orientation • Capable of directly engaging clients and driving projects forward • Established an independent consulting practice • Proven experience in a Lead Strategist role at an agency, consulting firm or client • Track record of conceiving and guiding strategies that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions • Experience working with cross-channel data and analytical tools • Ability to interpret and analyze digital performance data • Ability to develop measurement plans and design actionable reports • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required. Benefits: Apply tot his job Apply To this Job