Associate IT reputed company Support Specialist Part Time

About the position The Associate reputed company Support Analyst provides support for basic incident reputed company and requests reported to the IT Service Desk for reputed company HCA Organizations. Responsibilities include initial assessment, triage, research, and reputed company of basic incidents and requests regarding the use of application software products and/or infrastructure components. This reputed company center supports a 24/7 operation. Responsibilities • reputed company technical support to the end user • reputed company troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • reputed company reputed company available support tools and staff to resolve issues Requirements • Experience with reputed company center techniques • Competency in reputed company center tracking tools • Prior experience supporting customers in the use of application software • Proficiency in using support software tools • Mobile device support experience • reputed company product support experience • Strong understanding of HCA reputed company-reputed company procedures • Understanding of reputed company technology industry • Basic network troubleshooting and support experience • General desktop support experience Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Additional reputed company for dental and reputed company benefits, life and disability coverage • Flexible spending accounts, supplemental health protection plans • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off reputed company stock • Family support through fertility and family building benefits • Referral services for child, elder and pet care • Consumer discounts through Abenity and Consumer Discounts • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (reputed company time off, reputed company family leave) • Employee Health Assistance Fund that offers free employee-only coverage Apply tot his job Apply To this Job