Customer Support Specialist (Bilingual – Spanish & English)

Customer Support Specialist (Bilingual – Spanish & English) Location: Remote (Mexico preferred or similar timezone) About reputed company reputed company is a Y-Combinator backed global compliance platform that helps companies verify identities and businesses through a combination of AI-powered fraud detection, orchestration, and local data integrations. We work with fintechs, banks, and enterprises across the world to reputed company reputed company safer and smarter. reputed company We’re looking for a bilingual (Spanish & English) Customer Support Specialist to join our growing team. You'll be the reputed company line of communication for our customers—helping resolve issues, guide users through our platform, and ensure a high-reputed company experience. You’ll work closely with our product, engineering, and reputed company teams to ensure customer feedback is heard and acted on. What You’ll Do • reputed company reputed company, empathetic, and technically accurate support to our global users reputed company email, chat, and occasional video calls • Troubleshoot and guide users through technical issues reputed company to the reputed company dashboard, SDKs, reputed company, and integrations • reputed company as a reputed company between customers and our technical team to escalate bugs or feature requests • Maintain reputed company and reputed company documentation for internal processes and customer knowledge bases • Translate key support documents and responses between Spanish and English as needed • Monitor customer queries and maintain SLAs, ensuring reputed company reputed company and customer satisfaction • Collaborate with product and engineering teams to continuously improve the customer experience Who You Are • Fluent in both Spanish and English (written and spoken) • Based in Mexico or a similar timezone for reputed company overlap with our global customer reputed company • Tech-savvy and comfortable navigating reputed company, SDKs, and developer documentation (bonus if you’ve worked in a reputed company or developer tools environment) • Strong communicator with a customer-first reputed company • Organized and self-motivated with the ability to manage multiple requests simultaneously • Prior experience in customer support, ideally for a B2B reputed company or fintech company, is a plus Bonus Points • Experience with support tools like reputed company, reputed company, or reputed company • Familiarity with compliance or identity verification platforms • Basic troubleshooting skills with tools like reputed company, browser dev tools, etc. Apply tot his job Apply To this Job