Non-Clinical - Administrative - Administrative Assistant

Job Role : Non-Clinical - Administrative - Administrative Assistant Job Location : 10084 Reisterstown Rd Ste 200F Owings Mills, MD 21117 - Onsite Job Tenure : 3+ Months Descriptions- Job Title: Medical Admin Assistant Schedule/Shift: 5X8; Mon-Fri 8AM-4:30PM Location: Onsite; Rubin Institute for Advanced Orthopedics, Foundry Row Owings Mills, 10084, Reisterstown Rd, Suite 300-A, Owings Mills, MD 21117 Interviews: Onsite Possibility of conversion Job Summary: Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians. Requirements: - HS Diploma or GED - 3+ years relevant experience within a health care setting - Medical Terminology - Microsoft Office Job Duties: Works in conjunction with other staff members to ensure efficient and effective operation of the office. Tasks: Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members. Greets, screens and directs visitors, patients, sales representatives, etc. Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements. May serve as liaison to Human Resources and Payroll. May maintain payroll. Assists with Departmental budget. May assist with the application for research grants. Patient Services Services the needs of patients in the Medical Office. Tasks: Schedules patient appointments, may post surgeries, etc. Performs pre-registration or registration by interviewing patient and obtaining relevant information e.g., personal demographics and health insurance information. Obtains necessary authorizations. May assist patients in examination room when needed. Adheres to all hospital infection control and safety policies. May collect Copays and make deposits. Clerical Performs clerical and data entry as directed by the manager or their designee. Tasks: Opens, sorts and distributes incoming mail; answers routine correspondence independently. Maintains office supplies; prepares inventory and purchase orders. May perform Transcription. Records Management Establishes, maintains and revises departmental and patient files and records. Tasks: Collects relevant information. Abstracts data from manual or computerized records. Performs research for articles, books, etc. and maintains medical literature. Professional and Teamwork Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community; and by being cooperative and collaborative in the performance of duties to promote a unified workforc Level of Supervision Required: Work is reviewed daily Contacts: Frequent contacts, within or outside of the Company. Requires tact, discretion, and working knowledge of Company procedures and policies. Type of Supervisory Responsiblities: None Professional and Teamwork Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community; and by being cooperative and collaborative in the performance of duties to promote a unified workforc Tasks: Participates in departmental special projects as needed. Attends meetings, in-services, etc., as required. Displays an understanding and awareness of, and performs all duties in accordance with, the Hospital's Mission and Vision statements. Performs other duties as needed or assigned. Customer Service Ensures that all customers receive exemplary service. Serves as a patient/customer advocate when needed. Tasks: Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. Exceed patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner. Focuses on what can be done to improve situations for the patient, co-worker and other customers. Keeps patients/customers informed, explain delays, and provide clear and concise information. Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights. Portrays a positive organizational image through adherance to dress code and maintaining a clean work environment. Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect. Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication. Demonstrates knowledge of and behaviors consistent with standards of conduct and code of excellence. Acts in a way that shows sensitivity for confidentiality, integrity and respect for diversity. Billing Optimizes facility and professional charge entry and subsequent collections for all services provided. Tasks: Collects co-pays and fees from patient according to established policies and procedures. Performs charge entry and BAR functions, according to established policies and procedures Apply tot his job Apply To this Job