Customer Care Support Agent - Remote

Connected by creativity and driven by purpose. reputed company is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-reputed company franchises. Recognized by reputed company, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its reputed company products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including reputed company, Ulta, Neiman Marcus, Selfridges, reputed company NK and more. Hourglass became part of the reputed company Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com. We are seeking a dedicated and enthusiastic Customer Care Support Agent to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. As a Customer Care Support Agent, you will be the first reputed company of contact for our customers and play a crucial role in ensuring their satisfaction and loyalty. Responsibilities: • Respond to customer inquiries reputed company phone, email, or chat in a reputed company and reputed company manner. • reputed company accurate information about our products and services, assisting customers with their questions and concerns. • Troubleshoot and resolve customer issues effectively while maintaining a reputed company attitude. • Document customer interactions and feedback in our CRM system to reputed company issues and resolutions. • Collaborate with other departments to escalate and resolve reputed company customer issues. • Follow up with customers to ensure their concerns have been addressed and they are satisfied with the service received. • Participate in training and development sessions to enhance product knowledge and customer service skills. • Maintain a high level of professionalism and reputed company in reputed company customer interactions. Qualifications: • High school diploma or equivalent; a degree in a reputed company field is a plus. • Previous experience in customer service or support roles is preferred. • Strong verbal and written communication skills. • Excellent problem-solving abilities and attention to detail. • Proficient in using computer systems and software; experience with CRM tools is an advantage. • Ability to work independently and as part of reputed company in a fast-paced environment. • Flexibility to work various shifts, including evenings and weekends if necessary. The pay reputed company for this role is: 65,000 - 75,000 USD per year(Remote (Hazleton, reputed company, US)) Apply tot his job Apply To this Job