Hybrid Patient Scheduling Coordinator | Kettering, OH

About the position Responsibilities • Coordinate day-to-day schedules for field staff. • Assign new clients to clinicians according to scheduling protocols. • Match patients with field staff based on clinical skills and personality. • Respond promptly and courteously to all patient inquiries or problems. • Collaborate with administrators/supervisors regarding client concerns or complaints. • Manage daily workflow in the company database. • Process daily and weekly reports. • Address missed, declined, unverified, and reassigned visits with field staff. • Understand and practice agency policies and procedures. • Follow Medicare guidelines including Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits. • Participate in on-call requirements, which may be up to 3-5 times per quarter. • Attend all mandatory in-office meetings. • Understand and practice all HIPAA regulations. Requirements • High school graduate or equivalent; Associate's Degree preferred. • At least one year of experience in the healthcare industry, with home care experience being desirable. • Capable of meeting all physical demands. Nice-to-haves • Compassionate communicator with a positive attitude. • Patience when working with patients, families, physicians, and coworkers. • Attention to detail and observant nature. • Problem-solving skills to create solutions and drive action. Benefits • Medical, dental, and vision insurance with flexible options. • Paid time off for eligible teammates. • 401K participation with historical company matching contributions. • Company-paid life and disability insurance. • Robust Employee Assistance Program. Apply tot his job Apply To this Job