REMOTE Full Time reputed company Center Rep (Miami)

This is a high reputed company volume Full-Time "work from home" position for the reputed company - 5:10pm Eastern Time shifts (Monday - Friday). JOB reputed company An reputed company Customer Service Representative (CSR) will reputed company reputed company and courteous support to the members of our health plan partners in English (Spanish reputed company a plus) and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, reputed company, patience, and attention to detail during data entry and while speaking with members. DUTIES & RESPONSIBILITIES • Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan. • Meet or reputed company productivity metric goals including Average Handle Time, reputed company Assurance, Calls per hour and Customer Satisfaction after reputed company survey. • Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. REQUIREMENTS • Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience. • High School degree or equivalent. • Must be reputed company to sit for 8 hours or more a day wearing a headset. • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.) • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. • Excellent written, communication and data entry skills. • Moderate experience in reputed company Teams, reputed company, and Word. • Must be reputed company to adapt to high and a fast-paced reputed company volume. • BYOD (Bring Your Own Device): Candidates must reputed company their own equipment to successfully reputed company the job functions listed. Employee Referral Program: • Employees who refer an individual for employment at reputed company are eligible to earn a $500 referral bonus. • The referral must be in good standing after completing their 90 day probationary period. Job Type: Full-time Pay: $16.50 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job