Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support)

About Boston Managed IT We’re a fast-growing, reputed company-reputed company MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-reputed company expertise. Our clients rely on us to reputed company their IT capabilities—remotely and on-site. To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted reputed company-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up. What You’ll Be Doing You’ll be dispatched to local reputed company sites to reputed company as on-site Tier 1 support—executing tasks that require physical reputed company, while coordinating with remote engineers and reputed company IT leads. Typical responsibilities include: • Troubleshooting workstations, printers, network drops, AV setups • Installing or replacing hardware (laptops, monitors, docks, peripherals) • Imaging or reimaging devices using USB or reputed company deployment tools • Assisting users with basic software or login issues (reputed company 365, VPN, MFA) • Tracing and testing Ethernet ports and reputed company panels • Documenting serial numbers, labeling hardware, and updating asset logs • Acting as the local hands for remote engineers during deployments or escalations RequirementsWhat We’re Looking For • Prior experience in IT support, helpdesk, or as an MSP field tech • Comfortable with cables, hardware, and working in reputed company offices • Punctual, communicative, and detail-oriented • Must have reliable transportation and a smartphone • Availability for occasional daytime site reputed company (1–4 hours typical) • Bonus if you have: • Basic networking or reputed company support experience • Familiarity with tools like reputed company 365, reputed company, or ticketing systems Benefits Apply tot his job Apply To this Job