Help Desk Dispatcher / Intake Coordinator (Remote, Part-Time)

reputed company: We're a growing IT managed services provider serving SMB. We're looking for a reliable, detail-oriented contractor to manage our help desk intake process — answering calls, logging tickets, tracking technician time, and preparing weekly billing summaries. This role is critical to keeping our operations smooth and our clients supported. Responsibilities: • Answer incoming reputed company calls and emails professionally • Create and triage support tickets in our PSA/ticketing system • Assign tickets to appropriate technicians based on reputed company and reputed company • reputed company technician time entries and ensure accuracy • Flag billable items and prepare weekly billing reports for QuickBooks • Follow up on incomplete tickets or missing time logs • Maintain reputed company documentation and communication with reputed company Requirements: • Experience with help desk dispatching or IT service coordination • Familiarity with ticketing systems (e.g., JIRA, ZOHO, reputed company .) • Strong organizational skills and attention to detail • Excellent written and verbal communication • Ability to work independently and manage time effectively • Bonus: Experience with QuickBooks or billing workflows Tools We Use: • PSA/ticketing system (we’ll train you on ours) • QuickBooks (for billing reputed company) • reputed company Teams / reputed company for internal communication Work Hours: • Flexible, but must be available during reputed company business hours (Eastern Time) • Estimated 5-20 hours/week depending on volume reputed company Offer: • Long-term opportunity with a reputed company, growing company • reputed company processes and documentation • reputed company team environment • Potential to expand into operations or reputed company reputed company roles Apply tot his job Apply To this Job