Help Desk Dispatcher / Intake Coordinator (Remote, Part-Time)

Overview: We're a growing IT managed services provider serving SMB. We're looking for a reliable, detail-oriented contractor to manage our help desk intake process — answering calls, logging tickets, tracking technician time, and preparing weekly billing summaries. This role is critical to keeping our operations smooth and our clients supported. Responsibilities: • Answer incoming client calls and emails professionally • Create and triage support tickets in our PSA/ticketing system • Assign tickets to appropriate technicians based on priority and skill • Track technician time entries and ensure accuracy • Flag billable items and prepare weekly billing reports for QuickBooks • Follow up on incomplete tickets or missing time logs • Maintain clear documentation and communication with the team Requirements: • Experience with help desk dispatching or IT service coordination • Familiarity with ticketing systems (e.g., JIRA, ZOHO, CONFLUENCE .) • Strong organizational skills and attention to detail • Excellent written and verbal communication • Ability to work independently and manage time effectively • Bonus: Experience with QuickBooks or billing workflows Tools We Use: • PSA/ticketing system (we’ll train you on ours) • QuickBooks (for billing handoff) • Microsoft Teams / Slack for internal communication Work Hours: • Flexible, but must be available during core business hours (Eastern Time) • Estimated 5-20 hours/week depending on volume What We Offer: • Long-term opportunity with a stable, growing company • Clear processes and documentation • Collaborative team environment • Potential to expand into operations or client success roles Apply tot his job Apply To this Job