HVAC Service Dispatcher

About the position Responsibilities • Receive and respond to all client inquiries and complaints. • Reports any and all out-of-line conditions affecting customer satisfaction. • Receives incoming requests for services and assigns for completion on a priority basis. • Dispatch and manage the workload of assigned field technicians. • Order material for jobs. • Complete weekly time reports; verify assigned technician hours and expenses. • Daily follow up on after hours calls. • Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible. • Manage monthly maintenance workload to ensure completion, provide updates as needed. • Schedule all client site visits for non-service calls and maintenance visits. • Manage approved repair work to ensure optimum client needs and maximize profitability. • Invoice completed calls & jobs. • Provide complete status reporting weekly for open calls. • Answer open call report and close in timely fashion. • Keep open work notes updated as needed and dispatch board up to date. • Cover additional technicians in the event someone is absent. Requirements • Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience. • Proven written and verbal skills necessary to complete assigned tasks. • Considerable tact and human relations skills in interacting with all levels of management and staff. Nice-to-haves • Good verbal and written communication skills. • Planning, organizing and time management. • Prioritizing, flexibility, adaptability. • Problem assessment and problem solving. • Information gathering and information monitoring. • Demonstrated accuracy and attention to detail. • Customer service orientation teamwork. • Must have solid decision-making skills within the scope of the position. • Must have the ability to meet deadlines. • Must have proven customer service skills. • Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint. Benefits • Full time position, non exempt • Overtime is paid • Work in the office, work at home only when weather/illness dictates • Paid bi-weekly/overtime paid as needed • 1 to 3 weeks of vacation per year as tenure increases • Additional PTO - 4 hours each month after 90 days' employment • ½ Health insurance paid (employee or family) • Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company • 401K after 1 year with matching up to 4% of salary • 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan • 8 paid holidays per year Apply tot his job Apply To this Job