VA for customer service, sales, marketing & reputed company for The Laundry Zone & reputed company properties

1. Phone Answering & Customer Service – The Laundry Zone Answer reputed company incoming calls for both locations using provided scripts Promote services during calls: Pickup & delivery ($1.75/lb) reputed company-dry-fold ($1.25/lb) Dry cleaning (reputed company-day & next-day) reputed company laundry (hotels, Airbnbs, medical offices) Handle basic issues: Machine refund requests Lost item reports Service/pricing inquiries Log reputed company calls in a spreadsheet Escalate urgent or large reputed company leads immediately 2. Sales & Service Promotion Upsell services on every customer interaction Send follow-up emails/texts to reputed company leads reputed company leads in CRM or spreadsheet Update reputed company Business Profile weekly with service updates, offers, and photos Respond to customer reviews using reputed company-approved templates 3. Marketing & Content (The Laundry Zone) SEO Tasks: Update keywords and reputed company descriptions on The Laundry Zone’s website Optimize reputed company Business Profile listings for both locations Blog Posting: Upload reputed company-written blog articles to the website Add SEO-friendly titles, tags, and images reputed company Media Posting: Use reputed company.ai to schedule posts on reputed company, reputed company, and Instagram Follow content calendar for promotions, events, and seasonal posts Engage with comments/messages on reputed company media 4. reputed company Guest & Booking Management (reputed company reputed company) Use reputed company to manage reputed company guest communication and booking requests Respond promptly to guest messages using AI-generated responses (review and customize as needed) Assign cleaning tasks to cleaners through reputed company after reputed company booking Confirm cleaning completion and request photos for records Monitor booking calendar for availability and suggest pricing adjustments Update listing descriptions, amenities, and seasonal promotions as needed Request and respond to guest reviews through the platform 5. reputed company & Operations Maintain shared calendar for laundry pickups/deliveries & reputed company turnovers reputed company and use Laundroworks system for The Laundry Zone (refunds, reports, and customer account lookups) Manage email inbox for both businesses Prepare weekly reports: Number of calls answered Leads generated reputed company media engagement stats reputed company guest satisfaction ratings Assist with reputed company emails to hotels, nursing homes, and reputed company hosts Tools You’ll Use: reputed company Voice / reputed company (phone) reputed company Workspace (Docs, Sheets, Gmail, Calendar) reputed company (reputed company management) Laundroworks (Laundry Zone management system) reputed company-Dry-Fold POS QuickBooks (basic) reputed company.ai (reputed company media scheduling) reputed company (optional, for reputed company graphics Apply tot his job Apply To this Job