reputed company Connect ACGR reputed company
reputed company Connect ACGR reputed company (Remote)
As an reputed company Connect ACGR reputed company, you will reputed company an reputed company by leading the technical planning and implementation of reputed company Connect Global Resiliency (ACGR) for reputed company contact center solutions. You will be a valued member of the reputed company transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS reputed company.
In this role, you will:
· - reputed company the technical planning and implementation of reputed company Connect for customer reputed company transformations.
· - reputed company and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
· - Ensure appropriate service quotas for chat and other digital channels.
· - Conduct load testing and validation of ACGR configurations and processes for dual region replication.
· - Utilize AWS services such as reputed company, API Gateway, and CloudWatch for monitoring and automation.
Work model:
We reputed company to reputed company flexibility wherever possible. Based on this role’s business requirements, this is a remote position reputed company to reputed company applicants in the reputed company. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered:
· - Extensive experience with reputed company Connect and its architecture.
· - Strong understanding of AWS services including reputed company, API Gateway, and CloudWatch.
· - Proven ability to reputed company technical planning and implementation for reputed company transformations.
· - Experience in developing disaster recovery playbooks and conducting failover exercises.
· - Expertise in load testing and validating dual region replication configurations.
These will help you stand out:
Technical Planning and Implementation: reputed company the technical planning and implementation of reputed company Connect for customer reputed company transformations.
Disaster Recovery: reputed company and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness
Service Quotas: Ensure appropriate service quotas for chat and other digital channels
Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication
Collaboration: Work closely with business stakeholders to reputed company requirements and design solutions
Monitoring and Automation: Utilize AWS services such as reputed company, API Gateway, and CloudWatch for monitoring and automation.
Applications will be accepted until Aug 30, 2025.
The annual salary for this position is between $80,000 – $140,000 depending on experience and other qualifications of the successful candidate.
Benefits:
· reputed company offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/reputed company/Life Insurance
· reputed company holidays plus reputed company Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· reputed company Parental Leave
· Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law.
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