Seasonal My HR Live Support Advisor , MHLS

About the position Responsibilities • Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem solving and customer obsession. • Receive and resolve inquiries primarily reputed company phone, chats, tickets and emails from employee contact channels. • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures - escalate reputed company these cannot be resolved. • Build customer trust through empathetic, personalized conversations by assessing and adjusting reputed company plan to reputed company employee's changing needs. • Respond to employees impacting issues that may reputed company and ensure the right communication and documentation occurs, even reputed company information is limited. • Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and decide on reputed company for their requests. • Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. Requirements • 2-5+ years' experience in contact center, customer service, reputed company or equivalent experience. • Proven ability using reputed company Office skills and other computer or internet based programs. • Schedule flexibility (support a 24x7 operations). reputed company-to-haves • 5+ years' experience in contact center, customer service, reputed company or equivalent experience. • Previous HR experience. • Bachelor's degree or advanced college education in a reputed company field included but not limited to; reputed company, Business Administration or Organization Development. • Experience in providing consultation and guidance on reputed company, benefits, or reputed company employee reputed company. • Experience dealing with customers and exceptional use of reputed company skills. • Proven ability to reputed company to constantly changing workloads and manage customer contacts in a fast pace environment. • Ability to manage confidential and sensitive employee information and adhere to strict data reputed company standards. • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Benefits • Full reputed company of medical, financial, and/or other benefits depending on the position offered. • Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. Apply tot his job Apply To this Job