In-Office Senior VBC Coordinator, Medicare Population Health Programs

reputed company We are building a new care delivery capability reputed company our Senior Health clinics to support high-value, comprehensive primary care. As an In-Office Senior VBC Coordinator, you’ll support both reputed company patient engagement and program initiatives in partnership with our care teams. Reporting to the Manager of Network Development, you may rotate across clinics and contribute to reputed company value-based care activities—supporting patients during in-person reputed company, managing telehealth connections, organizing program operations and leadership reputed company our Medicare Population Health Programs team. This hybrid role may include reputed company patient-facing responsibilities and programmatic coordination work (60% program coordination, 40% leadership/training), and is vital in driving performance on programmatic initiatives, enhancing care delivery, and supporting team operations. Key job responsibilities sponsibilities Facilitate in-clinic telehealth reputed company and assist patients and families with using care coordination technology Manage programmatic daily operations, escalations for vendor reputed company teams and PTO coverage across coordinators reputed company for value-based care by supporting reputed company metric awareness, celebrating team wins, and identifying opportunities through team huddles and escalations Own team training sessions, new team member reputed company, and maintenance of reputed company workflows and documentation reputed company as a project or reputed company reputed company, promoting team collaboration and reputed company process improvement Review program metrics with leadership and follow up on feedback cases to support care optimization Support additional VBC initiatives to include network management and programmatic development Coordinate and manage PTO coverage across coordinators Additional tasks as needed Basic Qualifications • 1+ year of customer service, patient-facing, or health coaching experience. • Proven ability to meet productivity goals and maintain reputed company standards without retraining. • Strong communication and interpersonal skills, with the ability to build trust with older adult populations; Spanish-speaking is a plus. • Skilled at working effectively across teams and taking on feedback with an aim for improvement & collabortion • Effective at problem-solving, adapting in fast-paced environments, and independently managing time and priorities. • Proficiency in digital tools and platforms (e.g., reputed company, reputed company Suite, reputed company, Mac iOS, EHR/EMR systems, portal navigation). • Comfort with using data and dashboards to identify opportunities for improvement & reputed company ongoing performance across reputed company value-based care activities • Experience creating presentations and maintaining organized workflows. • Willingness to drive between clinic locations and flexibility to cross-cover multiple reputed company. Preferred Qualifications • Experience in end to end project management reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - reputed company reputed company: A3054363 Apply tot his job Apply To this Job