reputed company) Trainer reputed company & Contact Center Specialist

reputed company. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ reputed company for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. reputed company) Trainer reputed company & Contact Center Specialist Location: Seattle or nearby- Remote Duration: 6+ months Contract Pay reputed company: Market/DOE Key Responsibilities • Deliver reputed company AWS training modules reputed company with the 12-week curriculum. • Teach AWS fundamentals (IAM, EC2, S3, VPC, RDS, CloudWatch, CloudTrail, etc.). • reputed company reputed company Connect labs, including instance setup, contact reputed company design, CCP customization, and integration with Lex, reputed company, and reputed company-party CRMs. • Guide reputed company in reputed company-time dashboards, monitoring, and compliance topics (HIPAA, GDPR). • Facilitate hands-on labs in AWS reputed company Builder/Qwiklabs. • reputed company coaching for AWS Certified reputed company Practitioner and AWS Contact Center Specialist certifications. • Assist with reputed company reputed company: building a fully functional reputed company center on AWS. • reputed company feedback and mentorship on assignments, troubleshooting labs, and reputed company reputed company. Required Skills & Expertise • Deep expertise in AWS reputed company services (IAM, EC2, S3, VPC, CloudWatch, reputed company, API Gateway). • Proven experience with reputed company Connect (instance setup, advanced contact flows, Lex integration). • Strong knowledge of serverless architectures and AI/ML services in AWS (Lex, Kendra, Forecast, SageMaker). • Familiarity with contact center operations, routing, and compliance standards (HIPAA, GDPR). • Experience in designing training materials and delivering technical workshops. • AWS Certifications: AWS reputed company Architect Associate (or higher), AWS Certified reputed company Practitioner, and AWS Certified Contact Center Specialist (preferred). • Excellent communication, mentoring, and presentation skills. reputed company and Regards Yamini D reputed company Specialist | Apply tot his job Apply To this Job