Apple Device Specialist (Mac, iPhone & Apple Ecosystem Expert)

Role Overview: As an Apple Device Specialist, you will be responsible for providing expert-level support, configuration, and management of Apple products including Macs, iPhones, iPads, and associated Apple services such as iCloud, Apple Business Manager, and device enrollment platforms. In addition to top-tier technical support, your role will emphasize device hardening, mobile security, and endpoint protection—ensuring all Apple devices are securely deployed, properly managed, and compliant with cybersecurity best practices in a business environment. Key Responsibilities •Provide Tier 2/3 support for macOS and iOS devices (MacBook, iPhone, iPad). • Enforce and maintain Apple device security best practices including encryption, secure boot, FileVault, Gatekeeper, etc. • Implement and manage MDM solutions (Jamf, Intune, Mosyle, Kandji) for secure deployment and lifecycle management. • Manage and secure Apple Business Manager, Volume Purchase Program, and Automated Device Enrollment. • Administer Apple ID, iCloud, and App Store configurations securely in business environments. • Apply cybersecurity policies for Apple endpoints including antivirus, firewalls, VPNs, secure network profiles, and patching. • Monitor and respond to device compliance violations, unauthorized apps, or risky configurations. • Support security audits and ensure devices meet CIS benchmarks and industry compliance standards (ISO27001, NIST, etc.). • Collaborate with cross-functional teams to ensure secure integration with Windows AD, Exchange/O365, VPN, and cloud services. • Provide documentation and training for end-users on secure Apple usage. What We’re Looking For • 1+ years hands-on experience supporting Apple devices in a corporate or MSP setting. • Strong knowledge of macOS, iOS, iPadOS, and the Apple ecosystem. • Deep understanding of endpoint security for Apple devices. • Experience with MDM, Apple Business Manager, and secure deployment frameworks. • Working knowledge of cybersecurity tools such as antivirus, vulnerability scanning, disk encryption, and network firewalls. • Apple Certifications (ACSP, ACTC, Jamf 200/300, or equivalent) are highly desirable. • Bonus: Experience with SSO, Intune Conditional Access, and integration with Microsoft 365 security tools. Apply tot his job Apply To this Job