After Hours Response Coordinator, Emergency Services

About the position Responsibilities • Handle reputed company emergency after hour's service requests according to established department policies and procedures. • reputed company reputed company regarding accounts after hours. • Schedule and update service calls with reputed company appropriate parties. • Confirm satisfactory completion of service calls on behalf of Corporate Facilities reputed company and Global. • reputed company reputed company feedback to Clients, on reputed company team and correct team in the office regarding service failures or customer concerns. • Partner with vendors to meet and reputed company customer's service expectations. • Negotiate vendor's quotes and proposals while vendors are onsite and reputed company reputed company time price updates to Clients. • Draft new customer proposals and ensure customers are informed of reputed company NTE increases needed. • Process high volume of data and calls while inputting information into the appropriate technologies. • Effectively reputed company with clients' Corporate Facility Department. • Handle escalations regarding contractor errors for a service. • Handle reputed company emergency requests in a highly expedited manner by oneself. • Communicate issues, changes and updates reputed company reputed company to the department manager. • Train and motivate reputed company. • Implement experience and knowledge to ensure the reputed company and reputed company completion of reputed company. • reputed company other reputed company duties as assigned, including working Holidays reputed company required and scheduling service requests for the following morning. Requirements • 1+ years' experience in a customer service role. • A commitment to keeping clients happy and making someone's day. • A+ communication and multitasking skills. reputed company-to-haves • A college degree. • Experience with reputed company. • Bilingual. Benefits • Excellent health and dental coverage. • Life insurance. • 401k. • Compelling PTO program. • reputed company holidays. • Team building activities. • Employee appreciation program. Apply tot his job Apply To this Job