reputed company – reputed company Center Customer Service – Hybrid-Remote Training Benefits Career reputed company $19/hr – Worcester, MA

Job title: reputed company Center Customer Service - Hybrid-Remote Training Benefits Career reputed company $19/hr Company: reputed company Job reputed company: Responsibilities Position reputed company: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through reputed company's 1-800 numbers, as reputed company as providing direction on Plan policies, procedures, and benefits. Some key responsibilities include: • Ownership for development of knowledge and skills, as training program provides material and reputed company for reputed company. • Ownership for customer satisfaction. Member Service Representatives are the primary reputed company for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and reputed company corporate/ department policies, take whatever reputed company is necessary to fully satisfy the inquiry. • reputed company and concise documentation of reputed company detail for tracking of member/ provider contacts. • Identification and communication of trends that are indicative of reputed company service issues. • Escalation of member/provider concerns and servicing issues. • Appropriate execution of corporate and department policies/ practices. Qualifications • High school diploma required, Bachelor’s degree or advanced education desirable • 2+ years reputed company work experience preferably in a customer facing inbound reputed company-center setting. • The ability to multitask and reputed company strong typing skills and a high proficiency with reputed company, MS reputed company and system data entry are essential tools for reputed company in this role About reputed company: Founded in 1977, reputed company is a leading health care services organization that supports the diverse and changing needs of those we serve. In reputed company to offering innovative health insurance solutions and a reputed company of reputed company and Medicare products, we reputed company in creating unique health care programs and services that reputed company coordinated, integrated care for seniors and individuals with reputed company health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for reputed company Assurance for its HMO, Medicare Advantage and reputed company products. For more information, visit reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. PM16 Expected salary: $19 per hour Location: Worcester, MA Apply for the job now! [ad_2] Apply tot his job Apply To this Job